> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leadscoutapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LeadScout FAQ: plans, features, and billing answers

> Answers to the most common questions about LeadScout plans, features, billing, roles, and how the platform works for door-to-door field teams.

LeadScout is built for field teams that knock doors every day — so the questions below focus on what matters most in practice: getting set up, understanding your plan, knowing what your team can see, and making the most of the tools available to you. If you don't find your answer here, reach out to our support team.

<AccordionGroup>
  <Accordion title="What is LeadScout?">
    LeadScout is a modern door-to-door canvassing and field sales platform for home services businesses, roofing teams, contractors, solar companies, political groups, pest control companies, and more. It gives your team a shared map to pin prospects, track lead statuses, manage territories, schedule appointments, and measure performance — all from the web or mobile app.
  </Accordion>

  <Accordion title="What plans are available?">
    LeadScout offers three plans:

    * **Scout Buddy** — $15/user/month (or $12/user/month billed annually). Designed for solo agents and small teams.
    * **Pro** — $39/user/month (or $32/user/month billed annually). Built for growing field teams that need territory management, property data, and analytics.
    * **Scale** — Custom pricing. Enterprise field operations with advanced reporting, AI analytics, white-label options, SSO, and a dedicated account manager.

    Choosing annual billing saves approximately 20% compared to monthly billing.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. Every plan includes a 30-day free trial, and no credit card is required to start. You can begin your trial directly from the LeadScout sign-up page.
  </Accordion>

  <Accordion title="What's the difference between Scout Buddy and Pro?">
    Scout Buddy covers the core canvassing workflow: pin prospects, track statuses, set reminders, schedule appointments with Google Calendar, import and export your prospect list, and access the mobile app.

    Pro includes everything in Scout Buddy, plus:

    * Homeowner address and property data (300 lookups per month included; additional lookups at \$0.05 each)
    * No limits on users or prospects
    * Territory creation and rep assignment
    * A gamified leaderboard and rep progress tracking
    * A reporting and analytics dashboard
    * Zapier integration
    * Priority support

    <Note>
      On Pro, you can set a monthly budget cap for property data lookups to keep costs predictable.
    </Note>
  </Accordion>

  <Accordion title="How many users can I add?">
    On the Pro and Scale plans there is no limit on users. Scout Buddy is designed for solo agents and small teams — contact support if you need to discuss user limits on that plan.
  </Accordion>

  <Accordion title="Can I use LeadScout on mobile?">
    Yes. LeadScout has a mobile app for both iOS and Android, and mobile access is included on every paid plan. The app connects to the same data as the web dashboard, so your team stays in sync in the field.
  </Accordion>

  <Accordion title="Can I import my existing leads?">
    Yes. LeadScout supports importing prospects via CSV and exporting your prospect list as well. Import and export are available on all plans, including Scout Buddy.
  </Accordion>

  <Accordion title="What is a knock?">
    A knock is an interaction recorded against a prospect's address — for example, when a rep visits a door and logs the outcome. Knocks create a history of contact attempts so you and your team can track what has already happened at each address.
  </Accordion>

  <Accordion title="What is a territory?">
    A territory is a defined geographic area drawn on the map that you can assign to a rep. Territories help you organize your canvassing campaigns, prevent overlap between reps, and track coverage. Territory creation and assignment are available on the Pro plan and above.
  </Accordion>

  <Accordion title="Can I customize lead statuses?">
    Yes. LeadScout includes a customizable lead status system (described in the app as a lite CRM). You can define the statuses that match your sales process — for example, "Not Home", "Interested", "Appointment Set", or "Sold". Custom lead statuses are available on all plans.
  </Accordion>

  <Accordion title="Can I export my prospects?">
    Yes. You can export your prospect list on all paid plans. The export includes the prospect data your team has collected, which you can use for reporting or importing into another tool.
  </Accordion>

  <Accordion title="What is property data?">
    Property data is available on the Pro plan and gives you access to homeowner address information, property values, and permit history for addresses your team is canvassing. Each Pro account includes 300 property data lookups per month. Additional lookups are billed at \$0.05 per lookup, and you can set a monthly budget cap to stay in control of costs.
  </Accordion>

  <Accordion title="Can I integrate LeadScout with my CRM?">
    LeadScout connects to other tools in a few ways:

    * **Google Calendar** — sync appointments directly from LeadScout (available on Scout Buddy and above).
    * **Zapier** — connect LeadScout to thousands of apps, including popular CRMs (available on Pro and above).
    * **Custom integrations and API access** — available on the Scale plan for teams that need deeper, tailored integrations.
  </Accordion>

  <Accordion title="What roles are available?">
    LeadScout has three roles:

    * **Owner** — full access, including billing management, team management, inviting users, and viewing all prospects.
    * **Admin** — can invite and manage team members and view all prospects, but cannot manage billing.
    * **Rep** — can manage their own prospects and, if granted individually, manage prospects assigned to others. Reps only see their own prospects by default unless an admin or owner grants them broader access.

    <Tip>
      If a rep needs to view another rep's prospects, an owner or admin can grant that access from the team settings page.
    </Tip>
  </Accordion>

  <Accordion title="How does billing work per seat?">
    LeadScout pricing is per user per month — each active team member on your account counts as one seat. You're billed based on the number of seats at your chosen plan rate. On annual billing, the yearly amount per user is charged upfront. For the Scale plan, contact sales for a custom quote.
  </Accordion>
</AccordionGroup>